The Privacy Policy of www.lamah.com.sa is detailed hereinbelow governs the collection, possession, storage, handling and dealing of personally identifiable information/data and sensitive personal data of the users of the site.

All the users must read and understand this Privacy Policy as it has been formulated to safeguard the user’s privacy. This Privacy Policy also outlines the ways the users can ensure the protection of their personally identifiable information.

We confirm that we collect the information from you which is required to extend the services available on the site.

• At the time of inquiring with the site, we collect user information including name, company name, email address, phone/mobile number, postal address and other business information which may also include company details. In this regard, we may also record conversations and archive correspondence between users and the representatives of the site (including the additional information, if any) in relation to the services for quality control or training purposes.
• In relation to our paid services, we may collect personal information of a more sensitive nature which includes bank account numbers and related details to facilitate the sale or purchase.
• We also gather and store the user’s usage statistics such as IP addresses, pages viewed, user behavior pattern, the number of sessions and unique visitors, browsing activities, browser software operating system etc. For analysis, which helps us to provide improved experience and value-added services to you.
• Once a user registers, the user is no longer anonymous to us and thus all the information provided by you shall be stored, possessed in order to provide you with the requested services and as may be required for compliance with statutory requirements.
• User’s registration with us and providing the information is intended for facilitating the users in its business.
• We retain user-provided Information for as long as the information is required for the purpose of providing services to you or where the same is required for any purpose for which the Information can be lawfully processed or retained as required under any statutory enactments or applicable laws.

Please note that information sought to be deleted may remain with us in archival records for the purpose of compliance with statutory enactments, or for any other lawful purpose. Therefore, users are requested to carefully evaluate what types of information they would like to provide to us at the time of registration.

In compliance with data protection laws, we apply different legal bases when we collect and process personal data, depending on the situation:

• In some cases, we will ask for your company’s records to receive direct marketing materials from manufacturers (but in accordance with local laws, some jurisdictions may opt out of this option) or your consent to cookies on our websites. You have the right to withdraw your consent at any time. Withdrawal of consent does not affect its legality before it is withdrawn or processed on a legal basis other than the consent of our process.
• If you are a customer or a partner of Lama Co. Ltd., your use of a personal contract is often required to perform a contract with you (including our terms of use and / or any agreement entered with your employer) or service. This can be done e.g. When you have access to an application or cloud service, we allow you to use the pump’s smart functionality when we process customer and supplier information in our IT systems or when you participate in an event to ensure contractual obligations are enforced. Hosted by us. If you fail to provide the personal data in question, we may not be able to provide you with a particular service (eg access to an application / website or use of smart functionality).
• We are subject to a number of legal obligations, including bookkeeping / recordkeeping obligations, tax and customs related obligations, restrictions and export control-related obligations. For this reason, we process your personal data to ensure compliance with such obligations.

We share your personal data only when needed to realize the purposes described above.

The main categories of recipients are:

Business partners of Lamah Co. Ltd (e.g. manufacturer, sales and marketing partners (including social media platforms), partners for digital offerings and Iot, logistics partners, event organizers, customers of Lamah in respect of specific offerings (e.g. water utilities, water treatment facilities or district heating providers), etc.).

IT service providers and data processors on behalf of Lamah Co. Ltd, e.g. hosting services, IT support, cloud services, user administration services, etc.

Other recipients supporting Lamah Co. Ltd business operations, e.g. consultants and advisers of Lamah sanctions-screening partners, etc.

Other authorized third parties may need to access or store personal data if required or permitted by applicable law (e.g. governmental authorities or other competent public bodies, courts, arbitral tribunals, attorneys, etc.).

The following are the purposes of collecting the Information:

• For facilitating the sales and services offered/available on the site.
• For advertising, marketing, displaying & publication. For enabling communication with the users of the site, so that the users may fetch maximum business opportunities.
• For generating business enquires amend trade leads.
• For sending communications, notifications, newsletters, and customized mailers etc.

If you wish to object to any purpose of data processing, please get in touch with us at the email address above. However, please note that if you object or withdraw data processing as described above, we may stop providing the Services to you through our Site.

Information we may collect from you may be disclosed and transferred to external service providers who we rely on to provide services to us or to you directly. For instance, information may be shared with

• Affiliated companies for better efficiency, more relevancy, innovative business matchmaking and better-personalized services.
• Government or regulatory or law enforcement agencies, as mandated under statutory enactment, for verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offenses.
• Service providers including but not limited to payment, customer and cloud computing service provider (“Third Party”) engaged in facilitating service requirements of the user.
• Business partners for sending their business offers to the users, which are owned and offered by them solely without the involvement of the site. Links to the websites of any of the above may be available on the site as a convenience to user(s) and the site does not have any control over such websites. The usage of such websites by the user will be governed by their respective Privacy Policies and the present Privacy Policy will not apply to the usage of such websites. The users of such websites are cautioned to read the privacy policies of such websites.

Please get in touch with us at the email address (sar@lamah.com.sa) in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.

We use commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy, and ensure the proper use of the information we receive.

These security measures are both electronic and physical but at the same time, no data transmission through the Internet is guaranteed to be 100% secure. We endeavor to protect the information of users, although we cannot guarantee the security of the information provided by us. We recommend you not disclose your email address, online banking transaction and other important credentials to our employees/agents’ staff because we do not ask for it.

We and the third parties we partner with may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information about the use of your site and track your visits. For third party websites.

We also use cookies to identify your browser software and provide features such as recommendations and personalization.

Third parties may also use cookies or similar tools to access or advertise products or services through the Site, including social media sites, and we advise you to review their privacy policies for information about their cookies and their practices. We do not control the practices of third parties and their privacy policies govern our interaction with you.

We strongly believe in protecting children’s privacy. In accordance with this belief, we do not knowingly collect or maintain personally identifiable information on our Site from persons under the age of 18, and no part of our Site is directed to persons under the age of 18. If you are under 18, please do not use or access our Services at any time or in any way. Upon learning of the existence of Personally Identifiable Information, we take appropriate steps to delete any Personally Identifiable Information that is less than 18 years of age stored on our Site without the consent of a verified parent. If we know that the person submitting personal information is under 18, we will delete the account and all relevant information as soon as possible. If you think we may have any information about or about a child under the age of 18, please contact us at sar@lamah.com.sa.

We strongly believe in protecting children’s privacy. In accordance with this belief, we do not knowingly collect or maintain personally identifiable information on our Site from persons under the age of 18, and no part of our Site is directed to persons under the age of 18. If you are under 18, please do not use or access our Services at any time or in any way. Upon learning of the existence of Personally Identifiable Information, we take appropriate steps to delete any Personally Identifiable Information that is less than 18 years of age stored on our Site without the consent of a verified parent. If we know that the person submitting personal information is under 18, we will delete the account and all relevant information as soon as possible. If you think we may have any information about or about a child under the age of 18, please contact us at sar@lamah.com.sa.

The user information we collect may be transferred and stored to any of our affiliates, partners, or service providers within or outside the country in which you reside. By submitting your personal data, you consent to such transfers.

You may transfer your personal information to countries that do not have data protection laws, such as the country where you initially provided the information. When we transfer or disclose your personal information to other countries, we protect that information as described in this Privacy Policy. Relevant, we ensure appropriate contractual safeguards to ensure that your information is processed with the highest standards of transparency and fairness.

Please contact us with any questions, clarifications, or grievances. Please email at sar@lamah.com.sa. To more about our contact details, Lamah Contact us.

The policy may change from time to time, so users are requested to review it periodically.